# Latest **URL:** https://photoroom.discourse.group/latest.md [Latest](https://photoroom.discourse.group/latest.md) · [Categories](https://photoroom.discourse.group/categories.md) · [Tags](https://photoroom.discourse.group/tags.md) --- ## [Welcome to Photoroom's API Community 👋](https://photoroom.discourse.group/t/welcome-to-photorooms-api-community/5)
**Author:** [@system](https://photoroom.discourse.group/u/system)\ **Replies:** 0\ **Last updated:** [April 1, 2025, 1:24pm UTC](https://photoroom.discourse.group/t/welcome-to-photorooms-api-community/5 "2025-04-01T13:24:57Z")
We are so glad you joined us. allie-photoroom A place for photorooomers to connect to ask API related questions Here are some things you can do to get started: :speaking\_head: Introduce yourself by adding your pictu… --- ## [New Trial Account 402 Issue](https://photoroom.discourse.group/t/new-trial-account-402-issue/436)
**Author:** [@Strides](https://photoroom.discourse.group/u/Strides)\ **Replies:** 6\ **Last updated:** [September 20, 2026, 6:59pm UTC](https://photoroom.discourse.group/t/new-trial-account-402-issue/436 "2026-09-20T18:59:55Z")
Just created an account and trying to use the 10 free images. Sandbox API key works, replace production api key and i receive 402 not enough credits. Please advise. --- ## [Cancel subscription](https://photoroom.discourse.group/t/cancel-subscription/535)
**Author:** [@AmberPuffin56](https://photoroom.discourse.group/u/AmberPuffin56)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 7:29pm UTC](https://photoroom.discourse.group/t/cancel-subscription/535 "2026-09-17T19:29:08Z")
How do I cancel a subscription? --- ## [Rate limit / extra credits for test](https://photoroom.discourse.group/t/rate-limit-extra-credits-for-test/534)
**Author:** [@EagerLemur44](https://photoroom.discourse.group/u/EagerLemur44)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 9:14am UTC](https://photoroom.discourse.group/t/rate-limit-extra-credits-for-test/534 "2026-09-17T09:14:40Z")
Hi Photoroom team, I’m hitting repeated 429 (rate limit) errors while calling the Image Editing API v2 (Plus plan), even after backing off with increasing delays between requests. I’d like to understand whether this is… --- ## [Output returned by the API: HTTP 402](https://photoroom.discourse.group/t/output-returned-by-the-api-http-402/524)
**Author:** [@folhoffer](https://photoroom.discourse.group/u/folhoffer)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 8:22am UTC](https://photoroom.discourse.group/t/output-returned-by-the-api-http-402/524 "2026-09-11T08:22:02Z")
Hi, Here are the details for the issue: Standalone code to reproduce: curl -sS -o output.png “https://image-api.photoroom.com/v2/edit?imageUrl=https%3A%2F%2Fwww.folhoffer.eu%2Fimages%2Fproducts%2Fgross%2F119404\_5007\_… --- ## [AI Ironing resolution](https://photoroom.discourse.group/t/ai-ironing-resolution/533)
**Author:** [@ahamed.ism](https://photoroom.discourse.group/u/ahamed.ism)\ **Replies:** 0\ **Last updated:** [September 10, 2026, 2:59pm UTC](https://photoroom.discourse.group/t/ai-ironing-resolution/533 "2026-09-10T14:59:56Z")
On the Plus plan, ironing.mode=ai.auto returns ~1 MP regardless of other parameters — we measure 832×1248 from a 3605×5408 input, identical with and without removeBackground. This isn’t documented. Is there a cap, and is… --- ## [How can I tell in my package what is included?](https://photoroom.discourse.group/t/how-can-i-tell-in-my-package-what-is-included/532)
**Author:** [@Poorvi29](https://photoroom.discourse.group/u/Poorvi29)\ **Replies:** 0\ **Last updated:** [September 9, 2026, 8:46pm UTC](https://photoroom.discourse.group/t/how-can-i-tell-in-my-package-what-is-included/532 "2026-09-09T20:46:07Z")
How can I tell in my package what is included? I spend $40 a month and am using the background removal, but what other features are included? --- ## [Individual photo editor](https://photoroom.discourse.group/t/individual-photo-editor/531)
**Author:** [@max](https://photoroom.discourse.group/u/max)\ **Replies:** 0\ **Last updated:** [September 7, 2026, 11:44pm UTC](https://photoroom.discourse.group/t/individual-photo-editor/531 "2026-09-07T23:44:29Z")
I’m an individual photo editor with a Photoroom Pro subscription. I want to purchase the Basic API plan for background removal in my Photoshop workflow. I don’t have a company or website, but the API onboarding form requ… --- ## [AI Fashion Models API alters garment details despite multiple product reference images](https://photoroom.discourse.group/t/ai-fashion-models-api-alters-garment-details-despite-multiple-product-reference-images/530)
**Author:** [@rouxamania](https://photoroom.discourse.group/u/rouxamania)\ **Replies:** 0\ **Last updated:** [September 4, 2026, 3:37pm UTC](https://photoroom.discourse.group/t/ai-fashion-models-api-alters-garment-details-despite-multiple-product-reference-images/530 "2026-09-04T15:37:24Z")
Hello Photoroom API team, We are evaluating AI Fashion Models for a production workflow for Rouxamania, a fashion e-commerce business in Greece. We successfully tested the Sandbox API using: a custom model image 4 re… --- ## [Upgraded to Max Plan - No credits?](https://photoroom.discourse.group/t/upgraded-to-max-plan-no-credits/452)
**Author:** [@ElectricInk](https://photoroom.discourse.group/u/ElectricInk)\ **Replies:** 2\ **Last updated:** [September 2, 2026, 9:12am UTC](https://photoroom.discourse.group/t/upgraded-to-max-plan-no-credits/452 "2026-09-02T09:12:18Z")
Hello @PhotoRoom We upgraded to a PAID Max plan about three hours ago. Each time we try to use the API, it’s telling us have zero credits. {“error”:{“message”:“You have exhausted the number of images in your plan. Vis… --- ## [Plan upgrade not working](https://photoroom.discourse.group/t/plan-upgrade-not-working/448)
**Author:** [@mbrenon](https://photoroom.discourse.group/u/mbrenon)\ **Replies:** 3\ **Last updated:** [September 2, 2026, 9:06am UTC](https://photoroom.discourse.group/t/plan-upgrade-not-working/448 "2026-09-02T09:06:37Z")
Hi @Photoroom We have upgraded our plan today from a 10k background removal plan (200€/month) to a 20k background removal plan (400€/month). As per your FAQ the upgrade should be instant, but the dashboard still shows … --- ## [Flat Lay, Ghost Mannequin and Virtual Model all return HTTP 500 on a Plus plan; non-generative edits on the same key return 200](https://photoroom.discourse.group/t/flat-lay-ghost-mannequin-and-virtual-model-all-return-http-500-on-a-plus-plan-non-generative-edits-on-the-same-key-return-200/529)
**Author:** [@larannma](https://photoroom.discourse.group/u/larannma)\ **Replies:** 0\ **Last updated:** [August 27, 2026, 1:58pm UTC](https://photoroom.discourse.group/t/flat-lay-ghost-mannequin-and-virtual-model-all-return-http-500-on-a-plus-plan-non-generative-edits-on-the-same-key-return-200/529 "2026-08-27T13:58:47Z")
Endpoint: POST https://image-api.photoroom.com/v2/edit Plan: Plus — GET /v2/account returns {"images":{"available":992.6,"subscription":1000},"plan":"plus"} Observed: 27 August 2026, ~13:00–14:00 UTC. Status page repor… --- ## [Missing 10 free trial images on new API account – HTTP 402](https://photoroom.discourse.group/t/missing-10-free-trial-images-on-new-api-account-http-402/528)
**Author:** [@VFO](https://photoroom.discourse.group/u/VFO)\ **Replies:** 0\ **Last updated:** [August 26, 2026, 8:38am UTC](https://photoroom.discourse.group/t/missing-10-free-trial-images-on-new-api-account-http-402/528 "2026-08-26T08:38:00Z")
Hi Photoroom team, I created a new API account to test the Remove Background API (Basic) before subscribing. Your website and API-key page advertise 10 free production calls. However, my API dashboard shows: 0 of 0 t… --- ## [Startup Program](https://photoroom.discourse.group/t/startup-program/525)
**Author:** [@EverOwn](https://photoroom.discourse.group/u/EverOwn)\ **Replies:** 0\ **Last updated:** [August 26, 2026, 12:41am UTC](https://photoroom.discourse.group/t/startup-program/525 "2026-08-26T00:41:04Z")
I just wanted to clarify one thing before we begin processing at higher volume. Our API dashboard currently shows a 1,000-image monthly Basic plan. With the Startup Program providing 60,000 Basic images for the year, wil… --- ## [Inquiry: Reducing Image Quality Loss in PhotoRoom API](https://photoroom.discourse.group/t/inquiry-reducing-image-quality-loss-in-photoroom-api/395)
**Author:** [@yaseen1122](https://photoroom.discourse.group/u/yaseen1122)\ **Replies:** 9\ **Last updated:** [August 23, 2026, 6:57pm UTC](https://photoroom.discourse.group/t/inquiry-reducing-image-quality-loss-in-photoroom-api/395 "2026-08-23T18:57:31Z")
Hello PhotoRoom Team, I’m seeing reduced quality in images returned by your API, even when using the following payload: ("imageFile", (img\_filename, img\_bytes, img\_content\_type or "image/\*")), ("outputSize", ("", outpu… --- ## [Change Color tool from the web app — is it available in the Image Editing API?](https://photoroom.discourse.group/t/change-color-tool-from-the-web-app-is-it-available-in-the-image-editing-api/523)
**Author:** [@d.perez.tomas](https://photoroom.discourse.group/u/d.perez.tomas)\ **Replies:** 0\ **Last updated:** [August 20, 2026, 1:20pm UTC](https://photoroom.discourse.group/t/change-color-tool-from-the-web-app-is-it-available-in-the-image-editing-api/523 "2026-08-20T13:20:26Z")
Hi everyone, I’m on the Plus plan and I’m building an automated pipeline that recolours one specific part of a product photo: motorcycle seats where only the side panel, the piping, the stitching and the embroidered log… --- ## [Billing clarification: Max plan and API/MCP credits](https://photoroom.discourse.group/t/billing-clarification-max-plan-and-api-mcp-credits/522)
**Author:** [@TuMerkado](https://photoroom.discourse.group/u/TuMerkado)\ **Replies:** 0\ **Last updated:** [August 18, 2026, 11:20pm UTC](https://photoroom.discourse.group/t/billing-clarification-max-plan-and-api-mcp-credits/522 "2026-08-18T23:20:19Z")
Hi PhotoRoom team, I have a billing question regarding API/MCP credits on an existing Max subscription. Support asked me to contact PhotoRoom through this community and use DM for account-specific billing information, … --- ## [Billing / upgrade issue on account](https://photoroom.discourse.group/t/billing-upgrade-issue-on-account/473)
**Author:** [@nick](https://photoroom.discourse.group/u/nick)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 8:39am UTC](https://photoroom.discourse.group/t/billing-upgrade-issue-on-account/473 "2026-08-17T08:39:00Z")
Getting this error trying to increase my images / month on the API: A previous payment attempt is still being processed. Open your billing portal to complete it, or try again later. But not seeing anywhere to do this… --- ## [API usage/credits depleting faster than actual images processed](https://photoroom.discourse.group/t/api-usage-credits-depleting-faster-than-actual-images-processed/519)
**Author:** [@akibsway](https://photoroom.discourse.group/u/akibsway)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:38am UTC](https://photoroom.discourse.group/t/api-usage-credits-depleting-faster-than-actual-images-processed/519 "2026-08-17T08:38:56Z")
Hi Photoroom team, I’m using the Photoroom AI API for automated product image processing as part of my warehouse/product listing pipeline. I’ve noticed my usage credits are being consumed faster than the number of image… --- ## [Cannot enable API — HTTP 500 on /api/enable/ (paid subscription, no API key)](https://photoroom.discourse.group/t/cannot-enable-api-http-500-on-api-enable-paid-subscription-no-api-key/517)
**Author:** [@burkovmu](https://photoroom.discourse.group/u/burkovmu)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:38am UTC](https://photoroom.discourse.group/t/cannot-enable-api-http-500-on-api-enable-paid-subscription-no-api-key/517 "2026-08-17T08:38:53Z")
Account / API enablement issue — cannot get API key (HTTP 500). Not an image processing bug. Hi, This is not an Image Editing API processing bug. I cannot enable API access at all, so I cannot share code / input / outp… --- ## [Private billing issue – refund request](https://photoroom.discourse.group/t/private-billing-issue-refund-request/515)
**Author:** [@yanal.abutouq](https://photoroom.discourse.group/u/yanal.abutouq)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:38am UTC](https://photoroom.discourse.group/t/private-billing-issue-refund-request/515 "2026-08-17T08:38:50Z")
Hello, I was directed to this community by Photoroom Support regarding a private billing issue. My API subscription was automatically renewed today, and I would like to request a refund. Since this involves billing inf… --- ## [403 error on /v2/edit when called from OpenAI ChatGPT Custom GPT Action](https://photoroom.discourse.group/t/403-error-on-v2-edit-when-called-from-openai-chatgpt-custom-gpt-action/513)
**Author:** [@GasztroZoli](https://photoroom.discourse.group/u/GasztroZoli)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:38am UTC](https://photoroom.discourse.group/t/403-error-on-v2-edit-when-called-from-openai-chatgpt-custom-gpt-action/513 "2026-08-17T08:38:47Z")
Hi, I’m trying to integrate the Photoroom Image Editing API with an OpenAI ChatGPT Custom GPT Action. Authentication is configured using the x-api-key header. What works: GET /v2/account from the ChatGPT Action work… --- ## [403 Forbidden on /v1/segment despite active Plus subscription](https://photoroom.discourse.group/t/403-forbidden-on-v1-segment-despite-active-plus-subscription/511)
**Author:** [@ApiEdu](https://photoroom.discourse.group/u/ApiEdu)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:38am UTC](https://photoroom.discourse.group/t/403-forbidden-on-v1-segment-despite-active-plus-subscription/511 "2026-08-17T08:38:43Z")
We have an active Plus subscription (1000 images/month, resets Sep 9, 2026) and are successfully using our Live API key on the /v2/edit endpoint. When we use that same Live key on https://sdk.photoroom.com/v1/segment (Re… --- ## [Preserving exact product assets during AI compositing](https://photoroom.discourse.group/t/preserving-exact-product-assets-during-ai-compositing/509)
**Author:** [@Fredrik123](https://photoroom.discourse.group/u/Fredrik123)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:38am UTC](https://photoroom.discourse.group/t/preserving-exact-product-assets-during-ai-compositing/509 "2026-08-17T08:38:33Z")
Hi, I am evaluating PhotoRoom for an automated e-commerce image workflow and I have a very specific technical requirement. I have: one existing master lifestyle scene 2–3 existing product assets with transparent back… --- ## [Refund request for an unused API subscription – unable to send DM](https://photoroom.discourse.group/t/refund-request-for-an-unused-api-subscription-unable-to-send-dm/507)
**Author:** [@Mohcine872](https://photoroom.discourse.group/u/Mohcine872)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:38am UTC](https://photoroom.discourse.group/t/refund-request-for-an-unused-api-subscription-unable-to-send-dm/507 "2026-08-17T08:38:26Z")
Hi Photoroom team, I need help with a billing/refund request for an API Basic subscription. I was charged $20 per month for June, July, and August 2026 ($60 total), but the API was essentially unused: the dashboard sho… --- ## [Automating fashion recoloring with real color-reference images via API](https://photoroom.discourse.group/t/automating-fashion-recoloring-with-real-color-reference-images-via-api/505)
**Author:** [@PeterStraver](https://photoroom.discourse.group/u/PeterStraver)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:35am UTC](https://photoroom.discourse.group/t/automating-fashion-recoloring-with-real-color-reference-images-via-api/505 "2026-08-17T08:35:37Z")
Hi PhotoRoom team, We are Tuttebelle Fashion, a Dutch women’s fashion retailer. We are building an automated workflow with n8n and would like to use PhotoRoom for product recoloring. Our use case is: A1.jpg = o… --- ## [How Pro plan works for images background removal?](https://photoroom.discourse.group/t/how-pro-plan-works-for-images-background-removal/495)
**Author:** [@NIkeatn](https://photoroom.discourse.group/u/NIkeatn)\ **Replies:** 0\ **Last updated:** [August 10, 2026, 10:40am UTC](https://photoroom.discourse.group/t/how-pro-plan-works-for-images-background-removal/495 "2026-08-10T10:40:18Z")
I want to know if I have purchased, Monthly Pro plan and using API key we are removing background of the images, then it shows for Free trial I have 10 uploads of image and now 1 remaining but I have purchased the pro pl… --- ## [Billing & Tax Enquiry](https://photoroom.discourse.group/t/billing-tax-enquiry/483)
**Author:** [@Wahito](https://photoroom.discourse.group/u/Wahito)\ **Replies:** 1\ **Last updated:** [July 30, 2026, 11:59am UTC](https://photoroom.discourse.group/t/billing-tax-enquiry/483 "2026-07-30T11:59:29Z")
Hello, I would like to pay for the API to 1,000 images. I file my taxes using an individual PIN not a business PIN since my business is registered as a partnership and not a company. I would need to show this purchase a… --- ## [Production API key returns 403 while Sandbox works and dashboard shows 10/10 trial images](https://photoroom.discourse.group/t/production-api-key-returns-403-while-sandbox-works-and-dashboard-shows-10-10-trial-images/476)
**Author:** [@luca](https://photoroom.discourse.group/u/luca)\ **Replies:** 1\ **Last updated:** [July 22, 2026, 9:29pm UTC](https://photoroom.discourse.group/t/production-api-key-returns-403-while-sandbox-works-and-dashboard-shows-10-10-trial-images/476 "2026-07-22T21:29:10Z")
Hello PhotoRoom API Community, I am integrating the PhotoRoom Image Editing API into an image-processing workflow for M87 Clothing. The Sandbox API works correctly, but the production API key returns HTTP 403. Workspa… --- ## [Urgent - no credits available for API even tho none have been used](https://photoroom.discourse.group/t/urgent-no-credits-available-for-api-even-tho-none-have-been-used/475)
**Author:** [@naumanhafiz](https://photoroom.discourse.group/u/naumanhafiz)\ **Replies:** 0\ **Last updated:** [July 21, 2026, 5:14pm UTC](https://photoroom.discourse.group/t/urgent-no-credits-available-for-api-even-tho-none-have-been-used/475 "2026-07-21T17:14:33Z")
We have not used the API for over 45 days but our credits did not renew. Even our usage metrics on the dashboard say no usage. \\ can you please address this immediately? [Next page](https://photoroom.discourse.group/latest.md?page=1)