# 402 Usage Limit Error After New Payment for Background Removal API

**URL:** <https://photoroom.discourse.group/t/402-usage-limit-error-after-new-payment-for-background-removal-api/465>\
**Category:** API General Questions\
**Created:** [June 30, 2026, 3:46pm UTC](https://photoroom.discourse.group/t/402-usage-limit-error-after-new-payment-for-background-removal-api/465 "2026-06-30T15:46:11Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![johnan](https://sea2.discourse-cdn.com/flex002/user_avatar/photoroom.discourse.group/johnan/32/311_2.png) [@johnan](https://photoroom.discourse.group/u/johnan)\
**Post date:** [June 30, 2026, 3:46pm UTC](https://photoroom.discourse.group/t/402-usage-limit-error-after-new-payment-for-background-removal-api/465/1 "2026-06-30T15:46:11Z")

</div>

Hello,

I am experiencing an issue with the Photoroom Background Removal API.

I had used all 1,000 background removal requests included in my monthly subscription, so I made a new payment on June 13 to continue using the service.

However, even after the payment was completed, I still receive a **402 error** when trying to use the API. The error message says that the usage limit has been exceeded.

I have already checked the available reference information, but I could not find a solution. I also contacted support through the chat service and have been waiting since yesterday for an agent, but I still have not received proper assistance.

Could someone from the support team please check my account and payment status and confirm why the API limit has not been updated?

I would appreciate a clear answer from a real support representative, not another generic automated response.

Thank you.