# Billing issues about photoroom

**URL:** <https://photoroom.discourse.group/t/billing-issues-about-photoroom/474>\
**Category:** API General Questions\
**Created:** [July 15, 2026, 5:53pm UTC](https://photoroom.discourse.group/t/billing-issues-about-photoroom/474 "2026-07-15T17:53:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![otlore](https://avatars.discourse-cdn.com/v4/letter/o/9f8e36/32.png) [@otlore](https://photoroom.discourse.group/u/otlore)\
**Post date:** [July 15, 2026, 5:53pm UTC](https://photoroom.discourse.group/t/billing-issues-about-photoroom/474/1 "2026-07-15T17:53:36Z")

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I paid for one year for max subscription, but its not active now. Someone from photoroom help please?

 ![Photoroom 2025](https://us1.discourse-cdn.com/flex002/uploads/photoroom/original/1X/9e8d523a3e6220b1750967ae87b1a046a74787d7.jpeg)

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**Author:** ![Adam\_B](https://avatars.discourse-cdn.com/v4/letter/a/c4cdca/32.png) [@Adam\_B](https://photoroom.discourse.group/u/Adam_B)\
**Post date:** [October 3, 2026, 10:59pm UTC](https://photoroom.discourse.group/t/billing-issues-about-photoroom/474/2 "2026-10-03T22:59:57Z")

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Sorry your Max subscription isn’t showing as active after your annual payment. Please check that you’re signed in to the account used for the purchase and have selected the Space associated with the subscription.

If it still isn’t active, please contact us through the support channel in the Photoroom app and share your purchase receipt, account email, and whether you paid through Apple, Google Play, or the website. We can then investigate. Please keep those billing details out of this public thread.