# I can't use my api

**URL:** <https://photoroom.discourse.group/t/i-cant-use-my-api/376>\
**Category:** API Troubleshooting\
**Tags:** api-implementation, image-editing\
**Created:** [February 10, 2026, 4:33am UTC](https://photoroom.discourse.group/t/i-cant-use-my-api/376 "2026-02-10T04:33:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Danrry](https://avatars.discourse-cdn.com/v4/letter/d/8edcca/32.png) [@Danrry](https://photoroom.discourse.group/u/Danrry)\
**Post date:** [February 10, 2026, 4:33am UTC](https://photoroom.discourse.group/t/i-cant-use-my-api/376/1 "2026-02-10T04:33:21Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/photoroom/original/1X/318e58fc8f0b0bd922dde74bd4bcd4840c40772e.png)

I am unable to use the API, regardless of whether it is **sandbox** or **basic**. Could you please tell me the reason?😔

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**Author:** ![Photoroom](https://sea2.discourse-cdn.com/flex002/user_avatar/photoroom.discourse.group/photoroom/32/6_2.png) [@Photoroom](https://photoroom.discourse.group/u/Photoroom)\
**Post date:** [February 10, 2026, 11:08am UTC](https://photoroom.discourse.group/t/i-cant-use-my-api/376/2 "2026-02-10T11:08:07Z")

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Hey Danrry,

Sorry you’re having trouble here, I know that can be frustrating. It looks like you have zero remaining credits. You can view more information about our pricing [here](https://www.photoroom.com/api/pricing), but don’t hesitate to reach out if you have any questions.

For any future questions you can just send us the first or last five digits of your API key, we want to make sure we’re being cognizant of security considerations.