# Urgent - no credits available for API even tho none have been used

**URL:** <https://photoroom.discourse.group/t/urgent-no-credits-available-for-api-even-tho-none-have-been-used/475>\
**Category:** API Troubleshooting\
**Created:** [July 21, 2026, 5:14pm UTC](https://photoroom.discourse.group/t/urgent-no-credits-available-for-api-even-tho-none-have-been-used/475 "2026-07-21T17:14:33Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![naumanhafiz](https://avatars.discourse-cdn.com/v4/letter/n/46a35a/32.png) [@naumanhafiz](https://photoroom.discourse.group/u/naumanhafiz)\
**Post date:** [July 21, 2026, 5:14pm UTC](https://photoroom.discourse.group/t/urgent-no-credits-available-for-api-even-tho-none-have-been-used/475/1 "2026-07-21T17:14:33Z")

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We have not used the API for over 45 days but our credits did not renew. Even our usage metrics on the dashboard say no usage.

 ![Screenshot 2026-07-20 at 2.44.49 PM](https://us1.discourse-cdn.com/flex002/uploads/photoroom/original/1X/333a8ec440cfe6f3d92991496747702baa427d5f.png)

 ![Screenshot 2026-07-20 at 2.44.27 PM](https://us1.discourse-cdn.com/flex002/uploads/photoroom/original/1X/28f089418c057ae54a9ce450ddebf3cc78948ec4.png)\

can you please address this immediately?