Bonjour, l’équipe je n’ai toujours pas reçu de réponse de votre part. Mon abonnement n’est plus actif, alors que la facture confirme qu’il est valable jusqu’en juillet 2026. Merci de régulariser la situation rapidement.
Hello @AXECERAM ,
What is the email associated with your account and what subscription did you purchase?
Hello @Photoroom
I purchased the Pro plan, and the email associated with my account is info@axeceram.com. Thank you in advance, and have a great day.
Best regards
Pierre Henry Le Roux
Hi @AXECERAM ,
I only see one subscription under that email that was cancelled in May 2025. Looks like your re-subscription didn’t go through. Can you kindly try again?