We are using the PhotoRoom API v2 in production. We have identified a consistent issue where Arabic text on product surfaces is completely distorted in the output image. Latin text on the same product is preserved correctly.
The issue persists regardless of lighting.mode value (ai.auto or ai.preserve-hue-and-saturation), confirming the distortion occurs during the segmentation/background removal stage, not the color processing stage.
Reproducible: Yes — occurs with every product containing Arabic script.
Input image:
Output image:
Expected result: Arabic text preserved exactly as in the original image.
Code used:
{
“imageUrl”: “*********************”,
“export.format”: “jpg”,
“outputSize”: “2896x2896”,
“padding”: “0.05”,
“horizontalAlignment”: “center”,
“beautify.mode”: “ai.auto”,
“background.color”: “#FFFFFF”,
“shadow.mode”: “ai.soft”,
“verticalAlignment”: “center”,
“lighting.mode”: “ai.auto”,
“ignorePaddingAndSnapOnCroppedSides”: “false”
}
Market impact: This affects all Arabic-language product packaging, covering KSA, UAE, Egypt, and the broader MENA region.