URGENT – API overcounts credits 10x per image

API Troubleshooting
1

Hi PhotoRoom team,

We’re encountering a critical issue with your API. We purchased a 1,000-image credit plan yesterday, but for each single image generated, 10 credits are being deducted instead of 1.

This is causing a 10x faster depletion of credits and is seriously affecting our operations.

Could you please look into this as soon as possible and correct the credit count? A refund or re-credit of the overcharged requests would be appreciated.

Thanks for your support.

2

Hi @cesareb ,

Could you please share the API Params you are using to make the call so we can look into this for you?

Thanks in advance,

3

// PhotoRoom Service Implementation - API Call Structure

// 1. Service Configuration
export class PhotoroomService {
private config: PhotoroomConfig;

constructor(config: PhotoroomConfig) {
this.config = {
baseUrl: ‘image-api.photoroom.com’,
…config,
};
}

// 2. Main API Call Method
async generateImage(params: GenerateImageParams): Promise {
try {
const editParams = this.buildEditParams(params);
const imageBuffer = await this.makeRequest(editParams, params.imageUrl);

  return {
    success: true,
    imageBuffer,
  };
} catch (error) {
  console.error('Photoroom API error:', error);
  return {
    success: false,
    error: error instanceof Error ? error.message : 'Unknown error',
  };
}

}

// 3. Parameters Builder - THIS IS THE KEY PART
private buildEditParams(params: GenerateImageParams): string {
const commonParams = {
outputSize: ‘1080x1350’,
padding: ‘15%’,
‘shadow.mode’: ‘ai.soft’,
‘lighting.mode’: ‘ai.auto’,
};

if (params.type === 'lifestyle') {
  const lifestylePrompt = params.creativePromptLifestyle || 
    'elegant lifestyle setting with natural lighting, professional advertising photography style, high-end commercial quality';
  
  return new URLSearchParams({
    ...commonParams,
    'background.prompt': lifestylePrompt,
    'background.seed': (params.seed || 1372426027).toString(),
  }).toString();
} else {
  return new URLSearchParams({
    ...commonParams,
    'background.color': 'F2F2F2FF',
  }).toString();
}

}

// 4. Actual HTTP Request to PhotoRoom API
private async makeRequest(editParams: string, imageUrl: string): Promise {
return new Promise((resolve, reject) => {
const options = {
hostname: this.config.baseUrl,
port: 443,
path: /v2/edit?${editParams}&imageUrl=${encodeURIComponent(imageUrl)},
method: ‘GET’,
headers: {
‘x-api-key’: this.config.apiKey,
},
};

  const req = https.request(options, (res) => {
    if (res.statusCode !== 200) {
      reject(new Error(`Request failed with status code ${res.statusCode}`));
      return;
    }

    const chunks: Buffer[] = [];
    res.on('data', (chunk) => {
      chunks.push(chunk);
    });

    res.on('end', () => {
      const buffer = Buffer.concat(chunks);
      resolve(buffer);
    });
  });

  req.on('error', (error) => {
    reject(error);
  });

  req.end();
});

}
}

// 5. How we call it in practice
// Example from your router:
photoroomService.generateImage({
imageUrl: product.image_url,
type: ‘lifestyle’, // or ‘studio’
seed: Math.floor(Math.random() * 1000000000),
productDescription: product.description,
productTitle: product.title,
productCategory: product.category,
creativePromptLifestyle: creativePrompt,
})

4

Thanks for sharing this.

It looks like you’ve subscribed to our Basic plan, and above in your API calls you are making requests to the Plus plan.

Please keep in mind that 1 call to the Image Editing API is worth 5 calls to the Remove Background API.

This means that:

This would explain why this is decreasing at a faster pace.