Missing 10 free trial images on new API account – HTTP 402

Hi Photoroom team,

I created a new API account to test the Remove Background API (Basic) before subscribing.

Your website and API-key page advertise 10 free production calls. However, my API dashboard shows:

  • 0 of 0 trial images remaining
  • 0 images used

My first POST request to https://sdk.photoroom.com/v1/segment returned HTTP 402 (Payment Required). No output image was returned. I have not retried the request.

Could you please check why the advertised trial credits are missing and activate them so we can evaluate the background-removal quality?

Linda from customer support referred me to this community. If you need account details, please contact me privately.

Thank you!