Hi @Photoroom
We have upgraded our plan today from a 10k background removal plan (200€/month) to a 20k background removal plan (400€/month).
As per your FAQ the upgrade should be instant, but the dashboard still shows the 10k limit, while hitting “Upgrade” tells us we are on the 400€/month plan.
Can you please help us resolve the issue? I’m happy to share any needed details over DM, but it seems I can’t DM you right now.
Thanks in advance!
The issue has been resolved through email. Thanks!
Hi Photoroom team,
I’m following up regarding my API plan upgrade issue.
I’m currently on the API Basic plan with 1,000 images per month, and I tried to upgrade to the 2,000 images/month plan at €40/month. However, the upgrade does not seem to work: nothing changes on my account, I’m still on the 1,000 images plan, and my dashboard shows 1,000 / 1,000 images used with 0 images remaining.
I already contacted support through the Photoroom platform, but they redirected me here for API-related questions.
We are currently blocked because we cannot continue using the API. Could you please check what is happening with the upgrade and help us activate the correct plan as soon as possible?
Thank you.
Dear API can someone from photoroom please get in touch with me to explain to me why my phone app is not working? I purchased one whole year so that I could use this app every month and now it is not operating for me? I paid a lot of money for nothing, ether you help me resolve this problem or give me a full refund?
What’s it going to be? this is my 3rd email to you and you have not replied? I find this very poor customer services?
I wait for your reply regards Joseph