Plan upgrade not working

Hi @Photoroom

We have upgraded our plan today from a 10k background removal plan (200€/month) to a 20k background removal plan (400€/month).

As per your FAQ the upgrade should be instant, but the dashboard still shows the 10k limit, while hitting “Upgrade” tells us we are on the 400€/month plan.

Can you please help us resolve the issue? I’m happy to share any needed details over DM, but it seems I can’t DM you right now.

Thanks in advance!

The issue has been resolved through email. Thanks!