Cant update API Dashboard subscription

API Troubleshooting
1

I am unable to update my API subscription. This goes only for one account. I am able to do it on another account. But the main account (which was already subscribed) is unable to subscribe, the subscription manager/payment page does not show. The console logs show 400 (Bad Request) - I wanted to update our subscription to 2000 image processings a month. I found out our subscription seems cancelled. (The problem is not on the account I am posting this from)

2

Hi @JanStryhal66

So I can take a look at this, can you share the email or first five digits of the API Key associated with the account you’d like to update?

Thanks!

3

Hello, thank you. Here is the start of the api key: 8c8009

5

Hey @JanStryhal66

It looks like you need to complete an additional authentication step on your account. Here’s some documentation on adding 3D secure authentication.

Let me know if you have any more questions.

Maddie

6

Hello, the trouble is, we can not even get to the page before payment. To the stripe interface. The system sends a bad request. I am getting a 400 Bad Request when the browser calls api.photoroom.com/v1/team-subscription/``....

7

Hey @JanStryhal66

I’m troubleshooting this issue with Stripe, can you send me the Payment Link URL or Payment Link ID you’re getting the 400 error for?

Thanks!

8

Here are the console logs for the request: TemplateExporter-BEEB5bJi.js:647 GET https://api.photoroom.com/v1/team-subscription/5f1204f7-bcc3-40da-8e87-01dd…9015.1771263830&analytics_session_id=1771263829&currency=usd&quantity=2000 400 (Bad Request)

a @ TemplateExporter-BEEB5bJi.js:647
(anonymous) @ TemplateExporter-BEEB5bJi.js:647
Eze @ TemplateExporter-BEEB5bJi.js:1910
await in Eze
hse @ TemplateExporter-BEEB5bJi.js:1910
fvn @ TemplateExporter-BEEB5bJi.js:1910
await in fvn
pse @ TemplateExporter-BEEB5bJi.js:1910
de @ TemplateExporter-BEEB5bJi.js:1973
mutationFn @ TemplateExporter-BEEB5bJi.js:1973
fn @ TemplateExporter-BEEB5bJi.js:1887
g @ TemplateExporter-BEEB5bJi.js:1887
start @ TemplateExporter-BEEB5bJi.js:1887
execute @ TemplateExporter-BEEB5bJi.js:1887
await in execute
mutate @ TemplateExporter-BEEB5bJi.js:1887
(anonymous) @ TemplateExporter-BEEB5bJi.js:1973
iXt @ TemplateExporter-BEEB5bJi.js:1879
aXt @ TemplateExporter-BEEB5bJi.js:1879
oXt @ TemplateExporter-BEEB5bJi.js:1879
Ope @ TemplateExporter-BEEB5bJi.js:1879
jRe @ TemplateExporter-BEEB5bJi.js:1879
(anonymous) @ TemplateExporter-BEEB5bJi.js:1879
Yne @ TemplateExporter-BEEB5bJi.js:1879
oRe @ TemplateExporter-BEEB5bJi.js:1879
PH @ TemplateExporter-BEEB5bJi.js:1879
Cne @ TemplateExporter-BEEB5bJi.js:1879
CXt @ TemplateExporter-BEEB5bJi.js:1879
r @ TemplateExporter-BEEB5bJi.js:647
9

Hey @JanStryhal66 ,

It looks like the 400 error is due to issues with your card.

{

"error": {

"code": "card_declined","decline_code": "card_not_supported","doc_url": "https://stripe.com/docs/error-codes/card-declined","message": "Your card is not supported.","param": "number","request_log_url": "https://dashboard.stripe.com/acct_1IVDi9El9AVRLibq/workbench/logs?object=req_SRRmcEts2dmJZ9","type": "card_error",

},

}

{
“error”: {
“code”: “incorrect_number”,
“doc_url”: “https://stripe.com/docs/error-codes/incorrect-number”,
“message”: “Your card number is incorrect.”,
“param”: “number”,
“request_log_url”: “Stripe Login | Sign in to the Stripe Dashboard,
“type”: “card_error”
}
}

The invoice was also failed because you need to set up the 3D authentication I linked above: Stripe Login | Sign in to the Stripe Dashboard

Try using this invoice link to update your card information/authentication Stripe Invoice

Thanks!